Brand
Overview
Join the BANK OF AFRICA family today and influence more than just your career. Whether you are looking for a first job or taking the next step in your career, you are welcome to be part of a global vision to be the preferred Bank in our chosen markets bringing development for all. At BOA, we maintain an equal opportunities environment for all our staff and encourage all qualified individuals to participate in any available openings.
STAFF
+10
The number of full time employees in BOA Uganda
FEMALE STAFF
1%
Women employees as a total of all BOA Uganda staff
FEMALE MANAGERS
1%
Promoting equal opportunities for all
TRAINING
+200
Hours of learning & development
Our Culture
Our cultural attributes are an integral part of our way of life at BANK OF AFRICA in Uganda. The BOA Way is at the heart of what we do. All our employees demonstrate the following values in their daily work.
Our Core Values
Transparency
Expertise
Proximity
Responsibility
Career Opportunities
Are you a university student looking to enhance your educational experience through practical assignments? The BANK OF AFRICA internship program is designed with you in mind.
Your first job is a special experience when you choose BOA. Join us today and be part of a team innovating daily and bringing financial services closer to all. Discover openings today within the Bank to get your career at BOA started.
At BANK OF AFRICA, we value the energy and new perspectives that qualified hires bring into the business. We always look out for extraordinary individuals with diverse career backgrounds who can hit the ground running, introduce us to new ways of working and promote the vision of the business.
We have packed together a strong employee value proposition so you not only give us your best, but we too deliver to you a strong commitment to doing the same. We have designed a range of benefits intended to empower you and your family to live life to the fullest while you serve with the BANK OF AFRICA family.
- Wellness programs: Our wellness programs are designed to help you live life to the fullest – healthy and strong through our diverse program including health camps among others.
- Plan for the future: Building a new home, buying your first car. Whatever your goals are, we have plenty of ways to help you reach your goals.
- Take time away: Make the most of our generous leave days, study holidays to spend more time with family or pursue your interests outside of work.
- Continue your education: We'll help you find the resources you need to expand your knowledge on a variety of topics, stay current in your field, and continue to learn as your career progresses.
We appreciate that the process of applying for a job can be daunting. Here we share some quick tips to help you get started
- Identify an opportunity that fits your profile
- Browse our open positions
- Check out the requirements
- Identify the roles that fits better with your previous experience, strengths & capabilities
- What the Job requires?
- Key Responsibilities: Area of expertise
- Previous work experience: years, function, background
- Educational requirements
- Qualifications: Technical or functional skills & core competencies
- Level of responsibility
- Self-Assessment: Analyze your background vs. the job requirements
- Do a critical analysis on your strengths and opportunity areas in order to compare them against the job description.
- Defining what you have: your competencies & style
- Are we right for you?
- Learn more about our culture: mission vision and values and compare towards your needs and values
- Identify why you want to work for BANK OF AFRICA
- Now you are ready to decide to:
- Apply: we highly suggest you to select & apply to the job which most appropriately matches your qualifications.
- Size: No more than five pages unless necessary
- Selling message where you describe briefly what you are looking for (include areas of interest) & what you offer (include areas, years of expertise, strengths).
- Background:
- Last formal education, dates & degree.
- Labor experience: company, position, period of time, functions, accomplishments
- Proficient skills, competencies mastered
- Strengths or developed skills
- Languages
- Be yourself: Acknowledge your passion, aptitudes, experience and learning; identify your strengths and identify how you can leverage all your personal brand to be successful at BANK OF AFRICA.
- Explore our business, performance and way of working: Research thoroughly the company. Doing your homework to find out all you can about the company and/or the position.
- Leverages the experience:
- Take this opportunity to bring any questions that are important to you to be answered in the interview.
- Be sure to be on time, know who will interview you & with whom you need to be announced.
- Arrive with confidence, be yourself and use your experience stories in STAR format to illustrate your talents.
- Be prepared:
- Understand the requirements of the position you are seeking, and closely examine how your skills and abilities support that position.
- Then think of specific experiences you have had that are relevant to the position’s requirements. When you are formulating your specific experience stories, use the acronym of “STAR ” to help you:
S/T = (Situation or Task) explains the circumstances or the background
A = (Action) Describes the specific action that you took
R = (Result) Conveys the outcome of your action (use measurable terms)
- Write down a number of specific & practical experience stories in STAR format providing recent & relevant examples based on the different job requirements or skill sets of the job which you are applying.
Current Openings
Branch Manager
Department: DistributionJob description
To lead and manage the Branch in regard to Business Growth, Relationship Management, Customer Service, Operations and Risk in line with the strategies and policies of the Bank
- Take charge of the branch budget and design a branch business strategy, and guide all branch activities to support the achievement of Branch goals;
- Lead the Branch team in scanning and structuring the market so as to Identify business opportunities and drive market action to achieve business targets;
- Monitor and control the financial performance of the branch with the aim of growing branch earnings and profitability;
- Prepare quality credit proposals in line with Bank policies for presentation to the credit committee and provide guidance and coaching for the branch team in acquiring quality credit business;
- Drive a culture of great service and quality relationship management in order to retain and develop customers and expand the Bank’s wallet-share through brand loyalty;
- Ensure branch-wide compliance with the Bank’s internal control framework and all other regulations, and oversee daily operations of the branch to foster operational efficiency in line with the regulations and policies of the Bank;
- Monitor the credit portfolio and support debt collection/recovery initiatives to minimize the portfolio-at-risk, non-performing assets and related losses;
- Provide regular branch reports to management;
- Manage, motivate and develop the Branch team through rigorous performance management, coaching, mentoring and learning interventions to create a capable team to deliver the Branch mission.
- Bachelor’s degree in Business, Finance, Banking, Marketing or a related field
- Professional or post-graduate qualifications in Finance or Marketing or related fields are added advantage
- 5 years’ Banking experience in Financial Business Development, with exposure to Operations
- Strong track record in Direct Selling, Sales Management and Relationship Management in Banking
- Grasp of the Bank’s Policies, Processes and Procedures relating to Business, Operations, Credit and Business
- Knowledge of the Bank’s business model, its strategy and all of its products and services
- Knowledge and interpretation of industrial and national economic trends
- Business development / sales management skills
- Leadership and team management skills
- Customer centricity
- Business acumen and financial skills
- Credit skills
- Analytical skills
- Conflict resolution and problem solving skills
- Team player with interpersonal skills
- Networking skills and the ability to influence key people inside and outside the Bank
- Good presentation, verbal and written communication skills
- Ability to work under pressure, and exercise excellent judgment
Apply
Online
Online
Application deadline: 9 August , 2024
IT Support Officer – Networks
Department: Operations Department (ICT)Job description
Responsible for first-line support for ICT networks to achieve Service Level Objectives and Systems Performance standards.
- Provide first-line technical support; answering and fixing queries via phone, email and help desk
- Offer excellent staff support for all ICT related queries and adhere to all service management standards
- Take ownership of user problems, and be proactive when dealing with user issues
- Ensure that all calls and support requests are logged on the service desk
- Maintain a log of any network and infrastructure problems
- Support users in the use of the network by providing necessary training and advice
- To allocate more complex calls to the relevant ICT technical support levels
- In liaison with other ICT staff, arrange for external support where problems cannot be resolved in-house
- Perform preventive, maintenance, regulatory compliance and other related activities required for network and security services and devices
- Ensure documentation is maintained and filling is properly managed
- Perform any other duties as will be assigned to you from time to time by the Senior Manager ICT.
- Proven experience in overseeing the configuration. deployment, management of network devices, applications, and related products.
- Proven experience with systems planning, security principles, and general software management best practices.
- Excellent understanding of the organization’s goals and objectives.
- Knowledge of applicable data privacy practices and laws.
- Good project management skills.
- Excellent written, oral, and interpersonal communication skills.
- Ability to conduct research into systems issues and products as required.
- Ability to communicate ideas in both technical and user-friendly language.
- Highly self-motivated and directed, with keen attention to detail.
- Proven analytical and creative problem-solving abilities.
- Able to prioritize and execute tasks in a high-pressure environment.
- Strong customer service orientation.
- Ability to work in a team-oriented, collaborative environment.
- Bachelor’s degree in information technology, computer science and/or a related field.
- Additional certification in Server Room, Telephony, CCNA, VMWare, MCSE, ITIL, LPIC or other relevant areas will be of added advantage.
- Minimum 1 years’ experience in a busy IT function.
- Experience in banking and Knowledge of banking products & services is desirable.
Apply
Online
Online
Application deadline: 9 August , 2024
IT Graduate Trainee
Division: OperationsJob description
Responsible for first-line support for ICT systems to achieve Service Level objectives within Systems Performance standards.
- Provide first-line technical support; answering and fixing queries via phone, email and feedback management system;
- Offer excellent staff support for all ICT related queries and adhere to all service management standards;
- Proactively handle issues reported on the feedback management system and ensure that all calls are logged on the service desk;
- Support users in the setup and use of computer equipment;
- To allocate more complex calls to the relevant ICT technical support levels;
- In liaison with other ICT staff, arrange for external support where problems cannot be resolved in-house;
- Ensure documentation is maintained and filling is properly managed;
- Participate in the Graduate Trainee Program’s scheduled training sessions;
- Perform any other duties assigned by management from time-to-time.
- Must have graduated in 2023 and 2024 with a minimum of 2nd Class Lower Bachelors Degree in ICT, Computer Science or a relevant field.
- Must have obtain 13 points and above at A level
- Must have a C3 in English and a C3 in Maths at O level
- Additional certifications in Networks, Systems or other relevant areas is an added advantage.
- Good interpersonal skills
- Team player
- Customer centric
- Good communication skills (including oral, written and phone etiquette)
- Self driven i.e. ability to follow through ICT queries to closure.
- Ability to work under pressure.
Apply
Online
Online
Application deadline: 9 August , 2024
Senior Human Resource Officer – Employee Relations
Department: Senior Human Resource Officer – Employee RelationsJob description
The Senior Human Resource Officer is in charge of ensuring that HR function operates within the specified Bank guidelines in line with operations and relations to the productivity and morale of the work force. The role provides support with regards to HR Operations, Employee relations /internal relations and Employee welfare.
- Responsible for handling and management of disciplinary matters in the Bank. This shall include adherence to the disciplinary management framework. The SHRO shall also manage Court/Legal Cases with the Bank’s Legal department under supervision of the Head of Human Resources.
- Ensure implementation of Bank ethics policy and ensure regulatory compliance of HR Operations and staff.
- Support Talent management through recruitment and selection, carrying out interviews, preparation of interview reports in line with the Bank’s service level agreements.
- Support review of Bank Human Resource Management Policy and Manual to ensure that it is line with the laws and regulations that govern employment.
- Support performance management process of the Bank, this includes yearly performance reviews, confirmations and contracts reviews.
- Manage leave for all staff in the Bank. This shall include ensuing that the right allotted leave is booked in the Bank’s Human Resource Management System, leave schedules are prepared by staff and submitted to HR, leave reminders are made on a monthly basis and preparation of leave reports.
- Process staff loans in compliance with the Bank’s policy and procedures governing loan process and service level agreements.
- Management of grievances raised by staff ensuring that proper and documented feedback (where necessary) is given to the staff.
- Manage staff welfare by managing the Bank’s medical scheme, provident fund, workman’s compensation, health club and any other benefits that may be approved by Management from time to time.
- Monitor staff costs that are within HR’s mandate to ensure that they are within the department’s approved budget.
- Drive employee awareness campaigns in pursuit of employee engagement. This covers management of available engagement activities and initiation of new engagement activities. These shall include but not limited to periodic climate surveys, internal Bank campaigns, staff get together events, Branch visits.
- Manage contracts between HR and both internal and external parties to ensure that they are within the agreed timelines.
- Manage HR relations with external parties. These include HR service providers, Federation of Ugandan Employers, Labour Office – KCCA among others.
- Prepare month on month reports for Management review in the areas of discipline and grievance, leave, service level standards and engagement activities.
- Carry out any other duties as may be assigned from time to time.
- Bachelor’s degree from a reputable institution is an essential
- Post graduate diploma / Masters in Business Administration or Human Resource is an added advantage
- Understanding of employment legislation
- 3 or more years’ working experience in a modern HR environment.
- 3 or more years’ experience of financial institutions will be an added advantage
- Proficient in various applications (i.e. MS Office, excel, internet use)
- Ability to organize, prioritize with a pro-active “can do” attitude
- Good strategic and conceptual skills
- Good interpersonal skills
- Good communication skills (written and oral)
- Good report writing skills
- Ability to coordinate and deliver
- Good listening skills
- Good analytical skills
Apply
Online
Online
Application deadline: 6 September, 2024
Graduate Trainee Sales Executive
Department: Retail BankingJob description
Generate market interest and inquiry into Bank products and services by executing various direct sales activities in the market and engaging potential clients in order to acquire new business for the Bank.
- Market and sell Bank products within set frameworks
- Plan and prioritize sales activities to achieve pre-set monthly targets
- Document sales calls, monitor and engage prospects and keep track of business pipelines with the aim of translating them into business for the Bank
- Provide financial advice on Bank products and account opening procedures to customers
- Bachelor's degree in Commerce, Business, Finance, Economics, Statistics or a related field obtained in 2023 and 2024
- 13 Points and above at A level
- Credit 3 in English and Credit 3 in Mathematics at O level
- Strong product knowledge (especially retail segment products)
- Knowledge of the market
- Strong communication and presentation skills
- Passion for customers
- Strong self-drive
- Team Player with strong interpersonal skills
- Ability to work under pressure in fast paced environments
Apply
Online
Online
Application deadline: 9 August , 2024
Senior Relationship Manager SME
Department: Business DevelopmentJob description
Drive the SME Business to achieve and exceed Business goals through a dynamic business growth strategy and vigilant Relationship Management within SME market segment that is aligned with the overall Bank’s Mission.
- Manage and provide profitable delivery of a proactive, value adding sales, solutions and service platform to our top SME clients.
- Guide the SME Relationship Managers in scanning and structuring the SME market to recruit, nature and sustain new quality relationships and drive profitable balance sheet growth
- Support the Relationship Manager’s in structuring/customizing credit loan facility options and parameters for credit approval.
- Perform a strong seniority role and providing support to the Relationship Managers staff within the SME Center.
- Drive and manage SME sales, Compliance, watch list and any other activities to be delegated by the Head of SME Banking
- Drive vigorous sales process management; from prospecting to closure so as to ensure a healthy pipe-line of SME business with the aim of attaining continuity and meeting agreed business growth objectives across all product ranges and the SME market segments
- Support the creation of customer insight through on-going portfolio analysis and formulation of focused and value-driven customer relationship management strategies
- Uphold a culture of excellent service and quality relationship management in order to retain and develop customers, and expand the Bank’s wallet-share by ensuring compliance with the Service Charter.
- Continuously monitor the business portfolio to ensure vigilant Covenants and Arrears Management in line with BOA policies in order to spot early-attention areas. The objective is to maintain the loan portfolio’s NPA percentage within agreed parameters and ensure customers meet the contractual obligations to the Bank
- Constantly explore the enhancement of the Bank’s brand so that the Bank holds out in the target markets as one of the best in the SME field in terms of service, innovation and customer awareness/responsiveness.
- Vigilantly monitor the market and industry trends, and competitor behavior to gather market intelligence, in order to advise and shape management response and the actions of the SME team to effectively manage opportunities and threats, with the aim of maximizing business performance
- A university degree in Finance, Marketing, Banking or any related field;
- 5 years’ experience in Financial Services Business Development
- Strong track record in Direct Selling, Sales Management and Relationship Management;
- Solid grasp of the Bank’s Policies, Processes and Procedures relating to Credit and Business;
- Solid grasp of the Bank’s business model, its strategy and all of its products and services;
- Solid grasp and interpretation of industrial and national economic trends;
- Leadership and team management skills
- Customer-centricity, with a strong appreciation for client behavior
- Solid business acumen and financial skills
- Solid and proven credit risk management
- Good facility structuring and negotiation skills
- Strong decision-making, conflict resolution and problem-solving skills
- Very strong presentation, verbal and written communication skills
- Team player with strong interpersonal skills and the ability to build internal and external networks
- Ability to work under pressure, and exercise excellent judgment
Apply
Online
Online
Application deadline: 2 July 2024
Senior Relationship Manager - Corporate Banking
Department: Business DevelopmentJob description
To recruit and nature new business deals, grow the existing relationships, monitor and maintain the Bank’s Business portfolio with in manageable risk spheres to enhance profitability.
- To recruit, nature and sustain new corporate relationships that have the potential to grow and provide superior returns and contribute towards assets and liabilities growth as per set targets.
- Active pipeline management with the objective to meet agreed personal growth objectives across all product ranges and clients segments;
- Superior management of the client portfolio in order to grow and retain existing business, whilst continuously reviewing existing client wallets with an eye to optimizing the Bank’s revenue through selling/promoting appropriate product bundles.
- Actively undertake the negotiation and structuring of transactions in the prospective and closing stages with the aim of attaining value for the client, while protecting the business interests of the Bank
- Work hand-in-hand with other stakeholders on the timely and efficient preparation of high quality credit proposals, and drive turn-around time well within the Bank’s objectives;
- Vigilant Arrears Management in line with BOA policies in order to spot early attention areas – the objective is to maintain the loan portfolio’s NPA percentage (well) within agreed parameters;
- Active pipeline management with the objective to meet agreed personal growth objectives across all product ranges and clients segments;
- Constantly explore the enhancement of the Bank’s brand name so that the Bank holds out to the target markets as one of the best in the corporate field in terms of service, innovation and customer awareness/responsiveness
- Develop and maintain well documented reports/visits/contracts with all the Bank’s relationships, management and other units
- A university degree in Finance, Marketing, Banking or any related field;
- 5 years in relevant financial sector positions
- Advanced, computer literacy, numerical skills and statistical skills.
- Strong track record in Sales Management.
- Excellent understanding of the Bank, its strategy and all of its Banking services.
- Solid and proven credit skills with relevant business experience and acumen.
- Very strong verbal and written communication skills.
- Interpersonal relationship skills, Assertive, “self-starter” personality that is energetic and a natural net worker;
- Team player, ability to work under pressure, and in position to exercise excellent judgment;
Apply
Online
Online
Application deadline: 2 July 2024
