The last year was off to unprecedented disruptions and challenges for us all as the social-economic impact of the COVID-19 pandemic to individuals, families, and businesses grows across the country and the globe. We are sensitive to these challenges and are continually expanding our assistance measures to support and reassure all Ugandans (individuals, businesses, and communities) that we are here to help in this time of uncertainty. Our focus on serving you during this time is of primary concern to us.

Consequently, we have instituted the following measures to provide support during and after this difficult period:

• Loan holiday package: All our borrowing customers whose income has been impacted by the COVID-19 pandemic are eligible for consideration for credit relief packages of up to 12 months.
• Transactions: Our digital tools and other self-service resources for banking and 24/7 account access have been optimized for all individuals and businesses to access. You can access your account and transact online, on your phone, pay bills, and make transfers across various domestic and foreign financial institutions.
• COVID fight support: We have contributed financially directly and through the Uganda Bankers Association towards the support of the government’s efforts to fight this pandemic.

We pledge to stand with all Ugandans during this trying time and we shall continue to do everything within our ability to support related mitigation and recovery efforts.